We respect privacy and your rights to control your personal data. Our principal guidelines are simple. We will be clear about the data we collect and why. We do not and will not sell your data to Third Parties. This Privacy Notice describes why and how we collect and use your personal data and provides information about your rights. It applies to personal data provided to us, both by individuals themselves or by others. We may use personal data provided to us for any of the purposes described in this Privacy Notice, or as otherwise stated at the point of collection.

In this Privacy Notice, your information is sometimes called “personal data” or “personal information”, and is any information relating to an identified or identifiable living person. We also sometimes collectively refer to handling, collecting, protecting or storing your personal information as “processing” such personal information. We process personal data for numerous purposes, and the means of collection, lawful basis of processing, use, disclosure, and retention periods for each purpose may differ.

When collecting and using personal data, our policy is to be transparent about why and how we process personal data. To find out more about our specific processing activities, please go to the relevant sections of this Notice.

WHO WE ARE

This Privacy Notice is issued by Sentient International Limited (collectively referred to as “we”, “us” and “our” in this Privacy Notice), the data controller.

We gather and process your personal information in accordance with this Privacy Notice and in compliance with the relevant data protection Regulation and Laws. This Notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

INFORMATION THAT WE COLLECT

We process your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this Notice.

We may collect and use some or all of the following types of personal data about you and, in some circumstances, your spouse, civil partner, partner or dependents:

  • Full name, address and contact details;
  • Date of birth;
  • Gender;
  • Marital (or relationship) status;
  • National Insurance Number / Tax Identification Number;
  • Passport number;
  • Details of your bank account; and
  • Source of your wealth.

You may also need to provide us with personal data relating to other people. When you do so, you will need to check with them that they are comfortable for you to share their personal data with us, and for us to use it in accordance with this Privacy Notice.

If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you, or we may be prevented from complying with our legal obligations.

We may collect information in the below ways:

  • You may provide information directly to us;
  • Third Parties may provide personal information to us; and
  • We may also capture certain personal data in the public domain.

HOW WE USE YOUR PERSONAL DATA

We take your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by Law. We only retain your data for as long as is necessary and for the purpose(s) specified in this Notice. Most commonly, we will use your personal data in the following circumstances, and on the following legal bases:

  • In the performance of the contract we have entered into with you;
  • In order to verify the information you provide to us (e.g the use of ID Pal to verify your identification);
  • Where required for your product or service;
  • Where we are required by law and by law enforcement agencies, judicial bodies, government entities, tax authorities or regulatory bodies around the world;
  • With debt collection agencies;
  • With credit reference and fraud prevention agencies;
  • With other companies that provide you with benefits or services associated with your product or service;
  • Where required for a proposed sale, reorganisation, transfer, financial arrangement, asset disposal or other transaction relating to our business and/or assets held by our business;
  • In anonymised form as part of statistics or other aggregated data shared with third parties; or
  • Where permitted by law, or it is necessary for our legitimate interests or those of a third party, and it is not inconsistent with the purposes listed.

We may less often also need to use your information to establish, exercise or defend our legal rights or on the basis of your consent where you have subscribed to any of our mailing services.

YOUR RIGHTS

You have the right to access any personal information that we process about you, and to request information about:

  • What personal data we hold about you (commonly known a “data subject access request”);
  • The purposes of the processing;
  • The recipients to whom the personal data has/will be disclosed;
  • How long we intend to store your personal data for; and
  • If we did not collect the data directly from you, information about the source.

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified. Where consent is the basis for holding your information, you have the right to withdraw that consent at any time.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object on those grounds. In addition, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use, currently we do not use any automated decision-making.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request. This is to ensure that your data is protected and kept secure. If your request is made by electronic means, we will respond using the commonly used electronic form unless you specifically requests otherwise. When requested, and provided that it is practical and commercially feasible to comply with the request and there is no legal or regulatory need for us to keep the information, we will delete identifying information from current operational systems.

To request access to any personal data we hold, please contact us by telephone on +44 (0) 1624 616544 or write to us at Suite 3, 1st Floor, The Jet Centre, Isle of Man Airport, Isle of Man, IM9 2RJ.

SHARING & DISCLOSING YOUR PERSONAL INFORMATION

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this Notice or where there is a legal requirement.

Examples of those we may share your personal data with are: Regulators, Tax authorities, professional advisors e.g. financial advisers, lawyers, accountants and tax advisers and other financial institutions such as banks, insurance and investment companies.

TRANSFERRING INFORMATION

We may transfer your information to organisations in other countries on the basis that anyone to whom we pass it protects it in the same way we would and in accordance with applicable laws.

In the event that we transfer information to countries outside of the European Economic Area (which includes countries in the European Union as well as Iceland, Liechtenstein and Norway), we will only do so where:

a) the European Commission has decided that the country or the organisation we are sharing your information with will protect your information adequately;
b) the transfer has been authorised by the relevant data protection authority; and/or
c) we have entered into a contract with the organisation with which we are sharing your information (on terms approved by the European Commission or our own Data Protection Authority) to ensure you information is adequately protected.

MARKETING INFORMATION – USING YOUR CONTACT DETAILS

Unless you have told us that you do not want to hear from us, from time to time, we may send you important notices about the products or services you have asked us to provide, changes to our policies or terms and conditions, or changes to laws or regulations that could affect the service we provide by mail, phone, email, text and other forms of electronic communication. This is important information that keeps you informed about the products or services you have asked us to provide.

We may also send you emails containing newsletters and articles, information about additional products or services provided by Sentient, or invitations to events we are organising, attending or sponsoring. You can opt-out of receiving these messages by contacting us here or by clicking on the unsubscribe link in those emails.

If you change your mind about how you would like us to contact you or you no longer wish to receive this information, you can tell us at any time using the contact details below.

We never sell or lease your personal information or share it with other organisations for marketing purposes.

SOCIAL MEDIA

Sentient uses a number of social media sites including Facebook, Twitter, LinkedIn and Instagram. We receive some information about you from these sites when you interact with us or access our social media content. The amount of information we receive is governed by your social media account privacy settings and the policies and procedures of each social media platform.

HOW LONG WE KEEP YOUR DATA

We only ever retain personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. To determine the retention periods, we will take into consideration what is reasonable to comply with our legal obligations and our legitimate interest in being able to properly respond to future queries/complaints.

LODGING A COMPLAINT

We only process your personal information in compliance with this Privacy Notice and in accordance with the relevant data protection laws. We hope that you won’t ever need to, but if you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, please contact our Data Protection Officer in the first instance:

Data Protection Officer
Sentient International Limited
Suite 3, 1st Floor
The Jet Centre
Isle of Man Airport,
Isle of Man, IM9 2RJ

Tel: +44 (0) 1624 616544

You also have the right to lodge a complaint with the Isle of Man Information Commissioner.
Address: P.O. Box 69, Douglas, Isle of Man, IM99 1EQ. Telephone: +44 1624 693260. Email: ask@inforights.im.

CHANGES TO OUR PRIVACY NOTICE

This statement is subject to regular review and may be updated from time to time. We will inform you if we make any substantial changes to how we use with your personal data.

This Privacy Notice was last updated on 16th April 2026.

Our Privacy Notice is written to help you to understand better how we use your personal information. In it, we explain the types of personal information we collect, how we collect it, what we may use it for and who we may share it with.

Under the new Data Protection Laws, we are a data controller. This means that we determine the purposes and means of processing personal data. If you have further questions please get in touch with us via our contact page.

Without prejudice to your rights under applicable laws, the above and the Privacy Notice are not contractual and do not form part of your contract with us.

Why do we collect your information?

This information is collected for the purposes of business engagement and is held for the sole purpose of assisting you with any enquiry or business that you may have with us.

Your Privacy

You can visit our website without telling us who you are or revealing any information about yourself. However, if you do give us any personal information about yourself or others, we promise to treat it securely, fairly and lawfully. We are committed to protecting your privacy.

When we ask you for personal information online, it will only be in response to you actively applying for or using one of our online products or services.

We may use personal information you provide for the purpose of providing more relevant content to you.

Information we may collect through the website

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data including first name, last name.
  • Email address.
  • Contact telephone number.
  • Contact address.
  • Technical Data includes [internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website].
  • Usage Data includes information about how you use our website, products and services.
  • Any other information which you send to us via contact forms and other form submissions.

Website Analytics

We use multiple web analytics tools provided by service partners such as Google Analytics, AdvAna and Convert.com to collect information about how you interact with our website or mobile applications, including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each page, what operating system and web browser you use, and network and IP information. We use the information provided by these tools to improve our Services.

These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the service provider (eg: Facebook and Google for Google Analytics). The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. Though information collected does not include personal data such as name, address, billing information, etc., the information collected is used and shared by these service providers in accordance with their individual privacy policies.

Sharing Information

We do not share any of your information with third parties except where expressed consent has been given.

Storing Information

We will retain your information for as long as the business relationship continues. If you leave the company we have a business relationship with, we will update our records accordingly and delete your information, as there is no longer a requirement to retain it.

Your rights as a Data Subject

As a data subject you are entitled, free of charge to request:

  • Access to your personal data
  • Erasure of your personal data
  • Restriction of processing
  • Rectification of personal data
  • Objection to processing
  • Data portability– move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability
  • Withdraw consent for use of data at any time, if relevant

Please note, a reasonable fee may be applied for “repetitive requests”, “manifestly unfounded or excessive requests” or “Further Copies If you wish to exercise any of these rights, please inform us via email using the contact details on the website.

What are cookies?

For almost any modern website to work properly, it needs to collect certain basic information on its users. To do this, a site will create files known as cookies – which are small text files – on its users’ computers. These cookies are designed to allow the website to recognise its users on subsequent visits, or to authorise other designated websites to recognise these users for a particular purpose.

Cookies do a lot of different jobs which make your experience of the Internet much smoother and more interactive. For instance, they are used to remember your preferences on sites you visit often, to remember your user ID and the contents of your shopping baskets, and to help you navigate between pages more efficiently. They also help ensure that the advertisements that you see online are more relevant to you and your interests. Much, though not all, of the data that they collect is anonymous, though some of it is designed to detect browsing patterns and approximate geographical location to improve user experience.

Some of our pages may also contain images called ‘web beacons’ (also known as ‘clear gifs’), which allow us to count visitors. Web beacons only collect limited information, including a cookie number, a timestamp, and a record of the page on which they are placed. We may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.

Information collected by cookies and web beacons is not personally identifiable.

What types of cookie are there?

Broadly speaking, there are four types of cookie: strictly necessary cookies, performance cookies, functionality cookies and targeting or advertising cookies.

  • Strictly necessary cookies are essential to navigate around a website and use its features. Without them, you wouldn’t be able to use basic services like shopping baskets and e-billing.
  • Performance cookies collect anonymous data on how visitors use a website; they can’t track users, and are only used to improve how a website works.
  • Functionality cookies allow users to customise how a website looks for them: they can remember usernames, language preferences and regions, and can be used to provide more personal services like local weather reports and traffic news.
  • Advertising and targeting cookies are used to deliver advertisements more relevant to you, but can also limit the number of times you see an advertisement, and be used to chart the effectiveness of an ad campaign by tracking users’ clicks. They can also provide security in transactions. They are usually placed by third-party advertising networks with a website operator’s permission, but can be placed by the operator themselves. They can remember that you have visited a website, and this information can be shared with other organisations, including other advertisers.

Additionally, these cookies break down into two further sub-types.

  • Persistent cookies remain on a user’s device for a set period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
  • Session cookies are temporary. They allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Once you close the browser, all session cookies are deleted.

What’s the law?

Recently, the law on cookies has changed. Now sites that try to place performance, functionality, and targeting and advertising cookies need your permission for before they can place them onto your computer. To find out more about the law, click here.

How do I turn cookies off?

Most browsers accept cookies automatically, but you can alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. Generally you have the option to accept all cookies, to be notified when a cookie is issued or reject all cookies. Visit the ‘options’ or ‘preferences’ menu on your browser to change settings, and check the following links for more browser-specific information.

Cookie settings in Microsoft Edge
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari

To switch off third-party advertising cookies, you can turn these off by visiting the Internet Advertising Bureau’s consumer advice site here.

For more information on cookies, click here

User agreement

By continuing to use our site, you agree to the placement of cookies on your device. If you choose not to receive our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be.

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